We're based in lovely Frome in Somerset, UK!
It can take up to five working days for us to get our orders ready to be dispatched. Once it's been sent out, you'll receive a shipping confirmation email with a tracking number, so you can keep an eye on your parcel's progress.
Once your order has been dispatched, you should receive a shipping confirmation email with a tracking link, so you can keep an eye on your parcel's progress. If something doesn't look quite right, please get in touch via our contact form, or email us at firstname.lastname@example.org with your order number.
We have had some issues with customs charges since Brexit. We are currently working towards a solution for our EU customers.